So, these two cannibals are eating a clown, and one says to the other, "does this taste funny to you?"
We don't often have conversations about cannibalism. We don't trade recipes or talk about health issues. That's because it's off the table, not permitted, inconceivable.
Marketers should feel the same way about spamming people. Spamming them by email, by text or yes, by calling their cell phones with a robot, repeatedly, just because it's cheap and because they can.
If anyone should know better, it's the Word of Mouth Marketing Association. And yet, not only did they spam thousands of people by phone, they want us to "keep the convo rolling". And when I spoke to their Executive Director, she had a hard time understanding that what they were doing was spam.
Spam is unanticipated, impersonal, irrelevant junk I don't want to get. Not only that, it costs them less to send it than it takes me to figure out what it is and deal with it. That doesn't scale. In fact, it destroys the medium.
Why would anyone join, pay their dues, go to their meetings or want to engage with an organization that's willing to cross a line like this? Even once? (and then brag about it!) Maybe I'm getting cranky, but the relentless march of marketers into our lives is really getting to me. [They've since apologized to those they spammed, which I appreciate.]
In case you missed the first part of our show, the future of marketing is based on permission. It's based on sending messages to people who want to get them, who choose to get them, who would miss you if you didn't send them. It's not easy and it's not cheap to earn permission, but so what? This is my attention, not yours, and if you want to use it for a while, please earn the privilege.
PS If I ran Twitter, I'd build my new ad service about a socially acceptable way for corporate users to build large lists of followers, people who would give permission to get news and discounts and insights from advertisers. Twitter knows who likes what and they have permission from users to be a bridge between the user and those that might want to talk to them. That's a powerful place to be.
Using cheap technology to spam people is not.