The kindness bonus
“Please be kind” sounds like a moral imperative. And in some ways, it is.
But behind the theory of the firm and a key building block of successful communities is the idea that kind interactions are significantly more productive.
When people feel seen and respected, they’re more likely to focus on what needs to be done, instead of taking umbrage or being defensive.
When we leave opportunities and pathways for others, they can move forward with less friction.
And when we’re enjoying our days, we’ve created a posture that spreads.
Hockey games aren’t supposed to be kind. But just about everything else works better when we don’t throw elbows.