Lorenzo Geraci points us to: Mark’s Sysinternals Blog: Sony, Rootkits and Digital Rights Management Gone Too Far.
You can skip the stuff up top (I know I did) but scroll down to the comments below.
Bottom line is that Sony’s DRM did nasty stuff to Mark’s PC, and he called them on it.
And so the word spreads.
The net makes information leaky. It’s really hard to isolate unhappy customers now.