Fifteen minutes?
Just went to buy some advance Amex tickets at Ticketmaster. This is the screen that comes up. I’m not IT guy, but what’s powering their computer… gerbils?
It’s hard to imagine how many customers, cash in hand, walk away when confronted with this screen. Wouldn’t it make sense to figure out a way to get back to me later?
People will be incredibly patient if you set expectations and keep your promises.