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Taking the plunge

Maybe that's the problem.

Perhaps it's better to commit to wading instead.

Ship, sure. Not the giant life-changing, risk-it-all-venture, but the small.

When you do a small thing, when you finish it, polish it, put it into the world, you've made something. You've committed and you've finished.

And then you can do it again, but louder. And larger.

It's easy to be afraid of taking a plunge, because, after all, plunging is dangerous. And the fear is a safe way to do nothing at all.

Wading, on the other hand, gets under the radar. It gives you a chance to begin.

Biggest vs. best

There's not much overlap.

Regardless of how you measure 'best' (elegance, deluxeness, impact, profitability, ROI, meaningfulness, memorability), it's almost never present in the thing that is the most popular.

The best restaurant, Seinfeld episode, political candidate, brand of beer, ski slope, NASDAQ stock, you name it. Compare them to the most popular.

Big is a choice. So is best.

“Desire is full of endless distances”

Just one more level on this game, she says. Once I get to level 68, I'll be done.

Just one more tweak to the car, they beg. Once we bump up the mileage, we'll be done.

Just one more lotion, she asks. Once I put that on, my skin will be perfect and I'll be done.

Of course, the result isn't the point. The mileage or the ranking or slightly more alabaster or ebony isn't the point. The point is the longing.

Desire can't be sated, because if it is, the longing disappears and then we've failed, because desire is the state we seek.

We've expanded our desire for ever more human connection into a never-ceasing parade of physical and social desires as well. Amplified by marketers and enabled by commerce, we race down the endless road faster and faster, at greater and greater expense. The worst thing of all would be if we actually arrived at perfect, because if we did, we would extinguish the very thing that drives us.

We want the wanting.

[HT Robert Hass]

“Google it!”

The job is no longer to recite facts, to read the bio out loud, to explain something better found or watched online.

No, the job is to personally and passionately make us care enough to look up the facts for ourselves. 

When you introduce a concept, or a speaker, or an opportunity, skip the reading of facts. Instead, make a passionate pitch that drives inquiry. In the audience, in your employees, in your customers…

The only reason people don't look it up is that they don't care, not that they're unable. So, your job is to get them to care enough.

[You can even send them to DuckDuckGo, if you can handle three syllables.]

Famous to the family

There is famous and there is famous to the family. Cousin Aaron is famous to my family. Or, to be less literal, the family of people like us might understand that Satya the milliner or perhaps Sarma Melngailis or Peter Olotka are famous.

And famous to the family is precisely the goal of just about all marketing now. You don't need to be Nike or Apple or GE. You need to be famous to the small circle of people you are hoping will admire and trust you. Your shoe store needs to be famous to the 300 shoe shoppers in your town. Your retail consulting practice needs to be famous to 100 people at ten major corporations. Your WordPress consulting practice needs to be famous to 650 veterinarians or chiropractors. Famous the way George Clooney and George Washington are famous, but to fewer people.

By famous, I means admired, trusted, given the benefit of the doubt. By famous, I mean seen as irreplaceable or best in the world.

Here's how to tell if you're famous: If I ask someone in your community to name the person who is known for X, will they name you? If I ask about which store or freelancer is the best place, hands down, to get Y, will they name you? If we played 20 questions, could I guess you?

Being famous to the family is far more efficient than being famous to everyone. It takes focus, though.

Famous to the family (of boardgame fans) is the key to making my friend Peter's Cosmic Encounter Kickstarter hit its goal. Or Ramon Ray's new magazine getting traction. Famous to the family is what this IndieGogo needs in order to change kids' lives. And failing to be famous to the family is precisely why most Kickstarters fail.

[HT to me, I wrote something about this three and a half years ago, but I forgot, and so did most people I talk about this with, so here it is again.]

“Let’s go around the room”

If you say that in a meeting, you've failed. You've abdicated responsibility and just multiplied the time wasted by the number of people in the room.

When we go around the room, everyone in the room spends the entire time before their turn thinking about what to say, and working to say something fairly unmemorable. And of course, this endless litany of 'saying' leads to little in the way of listening or response or interaction or action of any kind.

The worst example I ever saw of this was when Barry Diller did it in a meeting with 220 attendees. More than two hours later, everyone in the room was bleeding from their ears in boredom.

Leaders of meetings can do better. Call on people. Shape the conversation. Do your homework in advance and figure out who has something to say, and work hard to create interactions. Either that or just send a memo and cancel the whole thing. It's easier and probably more effective.

No one to say no

In a world that lacks so many traditional gatekeepers, there are fewer people than ever to say no to your project, your idea, your song. If you want to put it out there, go ahead.

On the other hand, that also means that there are fewer people who can say yes. That’s now your job too.

If you work in an organization, the underlying rule is simple: People are not afraid of failure, they’re afraid of blame.

Avoid looking in the mirror and saying no. More challenging: practice looking in the mirror and saying yes.

Put a frame around it

Wrap it in a bow

Serve it on ice

What’s worth more, the frame or the poster? It turns out that a well-framed bit of graphics is often transformed, at least in the eyes of the person engaging with it. It might be the very same beautiful object that was thumbtacked to the wall, but it sure feels different.

And an unwrapped piece of jewelry is worth far less without the blue box, isn’t it?

The wrapper isn’t everything, it might not even be the point. But it matters.

“How should I judge this,” is something we ask ourselves all the time. When you make the effort to give us a hint, we’ll often take the hint.

Avoiding magical thinking

There's a relationship that's easy to imagine but actually incorrect: We often come to the conclusion that in order to make something magical, we'll need magical events to occur to get there.

Building a startup is hard. Publishing a great book successfully is quite difficult. Launching a non-profit that matters is a Herculean task. I hope you will do all three, and more, often.

But while your intent is pure and your goal is to create magic, the most common mistake is to believe that the marketplace will agree with your good intent and support you. More specifically, that media intermediaries will clearly, loudly and accurately tell your story, that this story will be heard by an eager and interested public and that the public will take action (three strikes).

Or, more tempting, that ten people will tell ten people to the eighth power, leading to truly exponential growth (some day). Because right now, you've told ten people and they have told no one.

Or, possibly, that you will call on businesses and offer them a solution so powerful that they will pay you at that very first meeting, generating enough cash flow that you will be able to immediately hire more (and better) salespeople to grow your organization exponentially.

All great organizations make change. Change is hard. Change takes time. In markets that matter (meaning not gossip, not snark, not spectator sports), people rarely tell dozens of other people about what they've discovered. And action is taken, sometimes, but not as much as you deserve.

No, you'll need to work hard to create something magical, and a big part of that hard work is relentlessly eliminating all magical thinking from your projections and your expectations of how the market will react.

Only count on things that have happened before, a funnel you can buy and time you can afford to invest. Anything more than that is a nice bonus.

[HT, worth reading: Aaron]

Coming to San Francisco (+ podcasts)

On Wednesday, November 5, 2014, I'll be doing a small group master class in San Francisco for tech startups.

I'll also be part of a fascinating series at the Metropolitan Museum of Art in New York on December 1.

If you can't make it, some free lectures and podcasts that might come in handy:

The startup school, a 15-session free course, recorded live (forgive the occasional audio difficulties). This one has really resonated with many of the entrepreneurs and freelancers that have listened to it. Also…

With Chris Taylor

With Grant Spanier

With Mark Guay 

With Brian Koppelman

Also! Please consider this 1,000 smiles campaign.