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The hard part about surfing

Surfing, the conceptual kind, is more essential than ever, it's not optional.

And the hardest part of surfing, by far, is paddling out, not surfing in.

Carrying the board, getting back into the water, paddling through the waves, waiting for the next set…it's exhausting, and surfers spend far more time doing this than they do on the other part.

Having the guts to surf is what change demands. And finding the stamina to paddle back out is a key part of surfing.

The selfish truth about word of mouth (why referrals don’t happen)

Of course you will be eagerly and often referring your friends and neighbors to your dentist, insurance broker, lawn mowing guy and that book you just read.

Actually, not so much.

But I thought you liked it?

Well, whether or not we liked it isn't what motivates us to take the risky step of referring something (or someone). Instead, the questions that need to be answered are:

  • Do I want to be responsible if my friend has a bad experience? Will I get credit if it works, blame if it doesn't?
  • Does sending more business in this direction help me, or does it ultimately make my service provider more busy, or overwhelmed, or encourage her to raise her prices?
  • Will the provider be upset with me if the person I recommend acts like a jerk, or doesn't take his meds, or fails to pay his bills?
  • How does it make me look? Do people like me recommend something like this? When I look in the mirror after recommending this, do I stand taller?
  • Is this difficult to explain, complex to understand, filled with pitfalls?
  • Does it look like I'm getting some sort of kickback or special treatment in exchange? Is that a good thing?

Being really good is merely the first step. In order to earn word of mouth, you need to make it safe, fun and worthwhile to overcome the social hurdles to spread the word.

When specialization starts to pay off (and the danger of getting it wrong)

Last week, I got to beta-test a new service called tuber. Tuber is the Uber of food delivery services, with a focus (okay, an obsession) on certain kinds of root vegetables.

Just as some people keep Sidecar, Lyft and Uber on their phones, so they can compare who's got the best price or service in any given moment, Tuber is working to stake out a particular niche. They'll deliver a potato, yam or cassava, usually within twenty minutes of being requested.

In my case, I got three organic Japanese sweet potatoes, delivered to my house in time to roast for dinner. They were perfect specimens, and the price was right. (In case you're interested, the recipe: 450 degree oven for an hour. Done.)

Think about how they can magnify their advantages. Unlike more general food delivery sites, they can dig deep into the entire range of tubers. They can outfit their vehicles and focus their staffing with an eye on delivering exactly what this particular consumer seeks out. If we are indeed all weird, then tuber can get to the root of what we're after.

The interesting battle happens when these specialists start to overlap. Carrots, for example, are a taproot, not technically a tuber, and yet the company appears willing to expand into this area, risking their focus. Spread too thin, there will be pressure on management to expand into green vegetables and even fruits.

On the other hand, they are now saying that legumes (like peanuts) will be handled by their sister company, guber.