It’s not what you deserve, but it is what it is

The time we spend fretting over what just happened is time we’re not spending on addressing the problem itself.

When your client or your boss turns down a great idea, it’s tempting to focus on the idea and how right you were. It might make more sense to try to find empathy for the fear and status issues that the client has instead. Because those issues probably got in the way of them ever seeing what you had to say.

“Okay, that happened.” Now what?

Interhuman events are often more complicated than we give them credit for.