Redundancy and resilience
If it’s important, don’t ask the team to try harder.
Instead, create the conditions for ordinary effort to produce redundant outputs that reduce crises.
If quality is a problem, look at the system, not the people.
If it’s important, don’t ask the team to try harder.
Instead, create the conditions for ordinary effort to produce redundant outputs that reduce crises.
If quality is a problem, look at the system, not the people.