Hearing, part II
So, of course, the Eata Pita parable below is part of a bigger story.
How many organizations don’t hear?
I don’t mean the counterpeople and the customer service reps. I mean, how many organizations are organized to actually allow customers and prospects to share their insights and feedback?
Second, how many of those organizations have management that bother to listen to the feedback? Or employees that are empowered to do something with it?
And finally, once an organization listens, does it actually do something about what it comes across?
Insert [political party, relgious order, non-profit, for profit, teacher, school board, insurance company] here. Do they Hear, Listen and then Act?