Laurie writes, "amazing customer service from le creuset, the french enamel on cast iron cookware people

i dropped something on a pot cover while it was in the sink and the knob shattered

i called …

"give me your shipping address and we’ll send the replacement knob for the pot cover"

no questions asked … i’ve had that pot 10 years … lifetime warranty really does mean lifetime warranty …

while i had them on the phone, i mentioned that i had another pot of theirs that got a chip on the enamel on the inside, and i had been wondering about getting it fixed

no questions asked …

"we don’t repair, we replace; here’s the address to send the pot and we will replace it, and here’s your confirmation number … just put it on the inside of the package"

that pot is at least 8 years old …

and here i am telling you all about it"