One sigh per yes

When a client, a boss or an employee makes a special request, it’s okay to get a little bent out of shape. It might cost you extra time or money, it might be a hassle, it might not be deserved.

And then you can say no.

But if you say yes, then it pays to be in it. 100%.

If you’re not, your yes was worthless. It ceases to be a favor if it comes with grumbling.

Holding a grudge means that our hands are too full to do our best work.