Regressing to the mean all by yourself
“The mean” is the average. Another word for “mediocre.”
When an organization gets big enough, by definition, it’s the average.
When you have enough customers, they represent the population as a whole.
If you find yourself seeking to serve the largest possible number of people, you’ve signed up to be average. Without a doubt, you’re raising the bar compared to the ones who came before, but scale has its costs.
If you ship enough products to enough people, average is inevitable.
PS yesterday’s second post was sent in error. Sorry. It’s been updated.